Wednesday, February 15, 2006

Denny the Bellman

Every once in a while we meet someone who, for whatever reason, makes us view our world in a different way. Unfortunately, we often don't value the significance of their contributions until they are gone. Today one such person in my life has passed after suffering a heart attack last night.
His name was Denny and he was a bellman at work. A motorcycle accident 20 or so years ago left him with the physical impairment of having only one arm. When I first met Denny my thoughts were the same as everyone else's. Can he lift the baggage, open doors, drive the van, and cater to the millions of needs that our guests have each day? As part of the executive committee who hired Denny, I argued from the begining that he deserved exactly the same chance as anyone else who applied. He was eager to demonstrate how well he has adjusted to his physical impairment and he proved in 10 minutes that he could do these tasks as well (or better) than anyone else.
Hiring Denny ended up being one of the best decisions our team ever made. Denny was well received by guests, consistently went over and above his job duties to ensure satisfaction, and made employees feel welcome and happy. He forged personal relationships with many of his co-workers and will be missed greatly.
Denny can teach us a lesson, even in his absence. Tie one arm behind your back and carry someone's suitcase for them, open a door for them, and help them into an elevator while not making them feel strange about the situation. This requires balance, skill, intellegence, and most of all a sense of humor. By all accounts Denny looked at the world through a wonderful lense where he did not take anything for granted.
Please, let us not take for granted the blessing that we have.